Shipping & Delivery

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
It normally takes 1-3 business days for us to process your order and takes about 3-7 business days for standard shipping, when the online tracking number comes out.
Verification → Processing → Shipping → Delivery


Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

What Countries or Regions Do You Ship To?

By far, we are able to cover most of the United States, except:
Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, and the Marshall Islands.
If you live somewhere else, contact us at service@ricll.com. We will try our best to find a solution.
However, we cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) or to freight forwarders.

 

What should I do when I received a damaged item?

  1. Upon receipt, please kindly sign the word "damaged" on the proof of delivery(for truck) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
  2. Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
  3. All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
  4. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

 

How to Estimate the Delivery Date?

  • Pre-Order: You can find the estimated delivery date instructions on each product page.
  • Post-Order: Visit account - my orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.
  • Please note: Deliveries are not typically made at weekends or on holidays.

 

What If My Order Shows as Delivered But is Missing?

There are a few steps you can take, better within 24 hours after your item shows as delivered:

  1. Confirm your shipping address.
  2. Check mailbox and other entrances to your home.
  3. Check if someone else from your household or a neighbor accepted the package.
  4. Check around your home for delivery attempt notice.
  5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.
  6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.

If it has been 24 hours or more since the delivery notification and you still haven’t receive the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference.

All missing item inquiries may be best informed us within 7 days of receipt, otherwise, after-sales inquiries after 7 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

 

What Should I Do If There is a Serious Delay with My Shipment?

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.

*Note: Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.