FAQs

Our popular items often sell out quickly. A "Pre-Order" allows you to reserve an item that is currently out of stock but is already in production or in transit to our US warehouse. By pre-ordering, you secure your inventory allocation and ensure you are first in line to receive the product once it arrives.

The ETA varies for each product. Please refer to the "Estimated Shipping Date" listed on the product page.

The "Estimated Shipping Date" is our best estimate based on the latest information from our supply chain and production schedules. While we strive for accuracy, factors like international ocean freight, customs inspections, or extreme weather can sometimes cause slight adjustments to the actual shipping date. We will notify you via email of any significant changes.

Once pre-order items arrive at our US warehouse and complete the check-in process, we prioritize their fulfillment. Your item will typically be processed and dispatched within 1-2 business days of its arrival. You will then receive a shipping notification email with tracking information.

Yes, we understand you want your items as soon as possible. If your order contains both in-stock and pre-order items, we will ship all in-stock items immediately. The pre-order items will then ship separately once they arrive. You will receive multiple tracking numbers and will not be charged additional shipping fees for split deliveries.

Absolutely. We understand that plans can change. You can contact our customer service team [service@ricll.com] to cancel your pre-order for a full refund at any time before the item ships. No fees will be charged.

Once you receive a shipping notification email with tracking information, the order is considered "shipped." If you wish to cancel at this point, our standard 30-Day Return Policy will apply What it does not cover: Normal wear and tear, accidental damage (spills, scratches), or commercial use (unless specified).

You can contact our customer service team [service@ricll.com] to update your shipping address for a pre-order item at any time before it ships. Once the item enters the shipping process and a tracking number is generated, we may no longer be able to modify the address, and you might need to contact the carrier directly.

Yes. Once you receive your pre-ordered item, it falls under our standard 30-Day Return Policy. The item must be in new, unused condition with original packaging. Non-quality related returns may be subject to return shipping costs and a restocking fee.

Yes, we can help! If your home isn't ready yet, please place your order and immediately email us at [support@ricll.com] with your desired delivery window. We can hold your order at our warehouse for up to 14 days free of charge.

We usually ship all orders within 1-2 business day of confirmed payment.
The transport time for goods is usually 3-7 days, with some remote areas taking longer.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay. We also offer financing options through [Klarna/Shop Pay] so you can buy now and pay over time.

We process orders quickly to ensure fast delivery. In-Stock Items: You may request a cancellation by e-mailing us within 24 hours of placing your order. Once the item has entered the shipping process or has left our warehouse, we cannot cancel it. However, you may return it upon arrival in accordance with our Return Policy. Pre-Order Items: You may cancel a pre-order for a full refund at any time before the item ships.

Yes, we collect sales tax in accordance with state laws where we have a tax nexus. The exact tax amount will be calculated at checkout based on your shipping address.

Yes, we stand behind the quality of our products. We offer a 1-Year Manufacturer’s Warranty on all furniture. What it covers: Defects in materials and workmanship (e.g., structural failure, broken hardware). What it does not cover: Normal wear and tear, accidental damage (spills, scratches), or commercial use (unless specified).

Yes. If you lose a screw during a move or need a replacement leg, please reach out to our support team with your original order number. We will do our best to provide replacement parts, often free of charge or for a small fee depending on the item's age.

We want you to love your new Ricll furniture. If you are not satisfied, you may return eligible items within 30 days of delivery. Items must be in new, unused condition with original packaging. Products that have been assembled cannot be returned. Customers are responsible for return shipping costs. For large freight items, a restocking fee (typically 10-20%) may apply to cover return logistics.

Please inspect your order immediately upon delivery.

If the packaging is visibly damaged, please note "Damaged" on the delivery receipt before signing(if a signature is required).

If you find concealed damage, please contact us at [service@ricll.com] within 48 hours of delivery. Please include your order number and clear photos of the damage and the box. We will come back to you immediately.

We partner with major shipping companies like UPS, FedEx to offer the fastest, safest, and most reliable delivery service possible.

*In-Stock Items: Typically ship within 1-2 business days.

*Small Parcel transit time: 3–5 business days.

*LTL transit time: 8–14 business days.

*Pre-Order Items: Please refer to the "Estimated Shipping Date" listed on the product page.

For security reasons, we can only update the address before the order has been processed by our warehouse (usually within 12-24 hours). Please contact us immediately if you notice an error. Once a tracking number is generated, we cannot change the address, and you may need to contact the carrier directly.

Currently, our standard free shipping is Curbside Delivery (delivery to your front door or driveway). We do not offer in-home assembly at this time. We recommend using local services like TaskRabbit if you need assistance with carrying items upstairs or assembly.

Small Parcels: Smaller items (e.g., nightstands, decor) are shipped via FedEx or UPS Ground. You will receive a tracking number to monitor the delivery. Large Items (Freight/LTL): Large furniture (e.g., sofas, dining tables) is shipped via freight carriers. Important: This is a Curbside Delivery service. The carrier will contact you via phone to schedule a delivery appointment window. Please ensure your phone number at checkout is correct.

We ship to the 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or APO/FPO military addresses.